Data Protection

Royelbd Privacy Policy — How We Keep Your Data Secure

Every piece of information you share with Royelbd is handled with the utmost care. We're fully transparent about what data we collect, why we hold it, and what rights you have over it.

Last Updated: January 2026 256-Bit SSL Encryption
What's in This Policy
  • What Information Is Collected
  • How We Use Your Information
  • Third-Party Sharing Policy
  • Cookies & Tracking
  • Your Rights
  • Data Deletion Process

How Safe Is Your Data with Us?

End-to-End Encryption

Every piece of data you send or receive on Royelbd is protected by 256-bit SSL encryption — the same standard used by major banks worldwide.

Never Sold to Third Parties

Your name, mobile number, and betting history are never sold or rented to advertisers or third parties. That is Royelbd's commitment.

Secure Server Storage

All data is stored on secured servers accessible only to authorized personnel. Regular security audits are conducted.

Minimal Data Collection

Royelbd only collects information that is genuinely necessary to provide our services. We never request personal data that isn't needed.

Right to Data Deletion

You can request deletion of your personal data at any time. Royelbd will process the request within the required timeframe.

Marketing Opt-Out

If you no longer wish to receive promotional SMS or notifications from Royelbd, you can opt out at any time from your account settings. No hassle.

What information does Royelbd collect?

Identity Information
  • Full Name
  • Mobile Number
  • Date of Birth
  • Address (optional)
  • National ID (for KYC)
Financial Information
  • BKash/Nagad Number
  • Transaction History
  • Deposit & Withdrawal Records
  • Bonus Usage Information
Betting Activity
  • Betting History
  • Preferred Games & Markets
  • Win/Loss Records
  • Cashout Activities
Technical Information
  • IP Address
  • Browser & Device Information
  • Login Time & Location
  • Cookie Data
By using Royelbd's services, you are considered to have accepted this Privacy Policy. If you have any questions, Help Center Contact Us.
1

Introduction & Scope of This Policy

Your privacy matters to Royelbd. This Privacy Policy explains what information we collect, how it is used, who it may be shared with, and what rights you have over your data.

This policy applies to the Royelbd website, mobile app, and all of our online services. It takes effect from the moment you register on our platform, place a bet, or contact support.

In Plain Terms: Royelbd only retains the data genuinely needed to provide our services. Your information is never sold, used for advertising, or rented to third parties.

This policy is available in both Bengali and English. In the event of any interpretive discrepancy, the Bengali version shall be considered authoritative.

2

How & Where Your Information Is Collected

Royelbd collects information through various methods. Each method gathers only what is strictly necessary.

Directly from you
  • Full name, mobile number, and date of birth provided at registration.
  • Payment details provided during deposits or withdrawals.
  • Identity document details submitted during KYC verification.
  • Your messages and complaints when contacting support.
  • Preferences and limits you've set in your account settings.
Automatically
  • Your betting activity and history on the platform.
  • Information about your device type, browser, and operating system.
  • Login time, IP address, and session duration.
  • Information collected through cookies and equivalent tracking technologies.
Payment Security: Royelbd never collects or stores your bKash or Nagad PIN. All payment processing takes place within the respective payment provider's own secure system.
3

How & Why We Use Your Information

Royelbd uses your information only for specific, legitimate purposes. These purposes are clearly outlined below.

To Provide Our Services
  • Creating and managing your account.
  • Recording, settling, and storing bet history.
  • Processing deposits and withdrawals.
  • Providing customer service and support.
  • Managing bonus and rewards programs.
For Security & Compliance
  • Detecting fraud, money laundering, and misuse.
  • Completing account age verification and the KYC process.
  • Meeting legal and regulatory requirements.
  • Ensuring the effectiveness of responsible betting tools.
For Platform Improvement
  • Analysis of aggregate (non-personally identifiable) usage patterns.
  • Identifying and resolving platform issues.
  • Planning new features and services.
For Communications (based on consent)
  • Sending important account-related notifications.
  • Sending promotional offers and updates about new features, where you have given consent.
4

Data Sharing Policy — Who We Share With and How Much

Royelbd does not sell your personal data. However, limited information may be shared with specific parties in certain situations where it is necessary to provide our services.

Sharing Scenarios What Data Is Shared Purpose
Payment Providers (bKash, Nagad) Transaction amount and reference number Payment Verification & Processing
KYC Verification Services Name & Identity Information Age & Identity Verification
Legal Authorities As required by courts or regulatory authorities Meeting Legal Obligations
Fraud Prevention Services IP & Device Information (Not Personally Identifiable) Fraud Detection
Technology Infrastructure Partners Encrypted Data (Not Readable) Server & Hosting Services
Royelbd never sells or rents your data to advertisers, data brokers, or any other unauthorized party. This is our absolute and unwavering policy.
5

Cookies & Tracking Technologies

Royelbd's website and app use cookies. Cookies are small data files stored in your browser that make future visits smoother. The types of cookies we use are outlined below.

You can disable optional cookies through your browser settings. However, disabling essential cookies may cause certain features of the platform to stop working correctly.

6

Data Retention & Deletion

Royelbd does not retain your information indefinitely. A specific retention period is defined for each category of data.

  • Account Information: Up to 5 years while your account is active and after closure (as required by law).
  • Transaction Records: Retention of up to 7 years is mandatory under financial regulations.
  • Betting History: 3 years after account closure.
  • Support Chat & Email: 1 year after the issue is resolved.
  • Cookie Information: At the end of a session or within 1 year, depending on the cookie type.
To request deletion of your data: Send an email to support@royelbd.xyz with the subject "Data Deletion Request". All data will be deleted within 30 days, except for information that must be retained by law (such as transaction records).
7

Your Rights — What You Can Request

Royelbd puts you in control of your personal data. The rights below are yours to exercise, completely free of charge.

Right to Access Your Data

You may request to know what information Royelbd holds about you. We will respond within 30 days.

Right to Rectification

If any of your information is incorrect, you may request that it be updated or corrected.

Right to Erasure

You may request that your data be deleted, unless we are required by law to retain it.

Right to Data Portability

You can request a copy of your data in a machine-readable format.

Right to Restrict Processing

You can request that we stop using your information for specific purposes.

Right to Opt Out of Marketing

You can opt out of promotional communications at any time.

To exercise these rights, email us at support@royelbd.xyz. We typically respond within 30 days.

8

Security Measures & Data Breach Response

Royelbd uses a multi-layered security system to protect your data. If one layer fails, the others remain active.

  • 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
  • Firewall & Intrusion Detection: Unauthorized access attempts are monitored around the clock.
  • Real-Time Fraud Detection: Suspicious activity is automatically detected and blocked.
  • Access Control: Only authorised staff are permitted to access specific data.
  • Regular Security Audits: Periodic security audits conducted by third-party specialists.
What should I do if there is a data breach?

In the rare event of a data breach that puts your information at risk, Royelbd will notify affected members within 72 hours of becoming aware of the incident. You will be given full details of what happened, which information was affected, and what steps you should take.

Stay vigilant too: Royelbd will never ask for your password or payment PIN via email or SMS. Any such request is fraudulent — please report it immediately to support@royelbd.xyz.
9

Policy Updates & Contact Information

Royelbd may update this Privacy Policy from time to time. If significant changes are made, you will be notified via SMS to your registered mobile number or through an in-app notification. Continued use of the platform after any changes will be considered acceptance of the updated policy.

Check the "Last Updated" date at the top of this page to see when this policy was last revised. It's a good habit to review it from time to time.

For any privacy-related enquiries: Email support@royelbd.xyz with the subject line "Privacy Policy". Or Help Center's Chat with us live — our team is available 24/7 to assist you.

Privacy FAQs

No — Royelbd strictly prohibits anyone under the age of 18 from registering or placing bets. Providing a date of birth at registration is mandatory and is subject to verification. If there is any suspicion that a member is under 18, the account will be immediately suspended and age verification will be carried out via national ID or birth certificate. Failure to verify will result in permanent account closure, and any deposited funds may be forfeited. A note to parents — please check whether the Royelbd app is installed on your child's mobile device and keep your login credentials secure. If you suspect underage use, please contact us at support@royelbd.xyz.

Royelbd's VIP program is structured across several tiers — Silver, Gold, Platinum, and Diamond. Points are earned on every bet placed, and your tier is determined by your accumulated points. As you advance to higher tiers, the benefits that unlock include: increased withdrawal limits and faster processing times; a dedicated account manager available to assist you directly in Bengali; exclusive cashback offers at higher rates than those available to regular members; early access to special events and advance betting privileges; additional boosts on accumulator bets; and personalised bonus offers for Diamond members. Full details on VIP tiers and your current points can be found on the Rewards page.
Royelbd's privacy policy is aligned with Bangladesh's applicable data protection regulations. For any questions or concerns, contact us at support@royelbd.xyz or Help Center Live Chat with us.

Your Data Is Safe — Get Started with Royelbd Today

Done reading the Privacy Policy? Now you know how well your data is protected. Register and start betting with a 100% Welcome Bonus.

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